Data deletion

How to disconnect an ad account from Clearwing and have your data deleted.

Disconnect an ad account

You can remove Clearwing’s access at any time from each ad platform’s settings, for example on Meta in Business settings › Integrations › Connected apps, or on Google at myaccount.google.com/connections. Once the service opens, you will also be able to disconnect an account from Clearwing’s settings.

When an account is disconnected, or Clearwing finds that its access was revoked, Clearwing deletes its access tokens, stops syncing and sending, and deletes the data obtained from that platform within 10 days.

Ask us to delete your data

1. Email ops@clearwing.app from the address of your Clearwing account, with the subject “Data deletion”.
2. Tell us which account or workspace it concerns.
3. We acknowledge your request within 3 business days, delete the data within 30 days, and confirm by email.

We keep only what the law requires, such as invoices.

Visitors and customers of a business that uses Clearwing

The business decides how the data about its visitors and customers is used: contact it first. You can also write to us: we will pass your request on and help the business delete your data. Give us the email address concerned: Clearwing keeps only its hash, so we need it to find the matching records.